You may return one or more items, without having ever used them, within 15 days of delivery (including holidays) and receive a full refund for the amount of the returned products. After this deadline, the products will no longer be eligible for return.
We can not accept the return of items that are not in the same conditions in which they were received. It is not possible to exchange with other items.
In case of a defective or damaged item, please contact our Customer Care.
We will assist your request.
BEFORE STARTING THE RETURN
Please check you have the below requirements before shipping the goods back and follow the instructions to receive your refund as soon as possible:
check that every item to return is in the same conditions in which they were shipped and that they are properly and carefully packed;
check that all original labels, in fabric or pending, are perfectly intact and that these are not removed from the garment. Otherwise, we can not assure to accept the returned item because it may no longer be suitable to sell;
every returned item may be worn only to try on for fitting. It must not be worn for other purposes nor washed, ironed, and/or treated in any way;
shoes are not to be worn nor used and must be returned in their original box. The original box is considered a whole part of the product and for this reason they can not be either damaged or used as single external packaging;
IMPORTANT: if the conditions listed above are not taken in consideration, we can not accept the return, which will be consequently rejected and, as per client’s request, the item/s will be shipped back at his/her expense.
RETURNS ARE FREE IN ITALY
All you will need to do is contact our customer service at email@example.com or 0121321146 to arrange the return.
RETURNS OUTSIDE OF ITALY ARE AT CUSTOMERS’ EXPENSE
To return your order, you have the possibility to choose our courier or your own.
If you choose to use our couriers the cost of the service varies depending on your country, contact us and we will arrange the return.
If you choose your courier the costs are at your expense and will depend on the service you choose.
You will have to send the package containing the return at Biba’s di Leonardo Ferri, via Chiappero 15, 10064 Pinerolo (TO) (Italy).
If you decide to return your order using you own courier, the package containing the return is your responsibility until it arrives at our warehouses.
This means that we are not responsible for any loss or damage due to bad packaging or delay in delivery of return.
As soon as we receive the return, we will verify that all the conditions listed above have been met: if the procedure has been brought through correctly, we will send the refund, which will be made with the same payment method used during the purchase, excluding any possible shipping costs.
The refund usually takes place after a few days. Processing times may vary depending on the payment method and the bank.
If the order was paid by cash on delivery, the refund will be made by bank transfer. As an alternative, you may choose to receive a Store Credit of the same amount of the returned item, to be used throughout the catalog and with no expiration date.
We remind you that in case of partial returns of orders where a minimum expense was required, and where a discount code was applied (ex. 20€ discount), and if the residual amount of the order, after the return, is less than the minimum cost required, the discount applied will be deducted from the refund.